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- Tenant initiated reservation cancellations must be confirmed in writing by the Tenant to Topsail Realty.
- All cancellations will be charged the reservation fee, cancellation fee, fees owed to third parties, and all applicable taxes.
- Upon receipt of written confirmation of the Tenant’s cancellation, Topsail Realty will attempt to re-rent the premises.
- If the premises are re-rented for entire term of the agreement at no loss to the owner and Topsail Realty and the newly booked Tenant's payment has cleared, the cancelled Tenant's payments will be refunded less the required fees and taxes.
- If the premises are not re-rented for the entire term of the agreement, all payments by the Tenant may be forfeited.
If you need to cancel your reservation, please notify us in writing (fax, e-mail, or mail). Payments may be covered by CSA Vacation Rental Insurance. Reimbursement by CSA is subject to policy terms and conditions. Transfers for the same vacation home for the same rate period require prior approval by Topsail Realty as well as payment of a transfer fee. All other transfers are considered cancellations. back to top
We reserve the right to refuse rental, not allow check-in, or to terminate occupancy if, in Agent’s opinion, the occupancy may be detrimental to the premises. No refunds will be given if occupancy is not allowed or terminated as a result of rental regulation violation or if the reservation was obtained under false pretenses. back to top
- The maximum number of occupants allowed in each vacation home is shown in the vacation home description beside Maximum Occupancy:.
- Premises may not be used or occupied at any time by more than the maximum number of occupants indicated.
- Adults and children, including babies of all ages, must be counted.
- Premises served by septic systems may not exceed occupancy of two occupants per bedroom in accordance with North Carolina Law.
- Bed sizes are indicated to allow flexibility in sleeping arrangements and do not indicate occupancy limits.
- Topsail Realty is authorized to rent to family groups only. Weddings and other celebratory events exceeding maximum occupancy at any time are not permitted.
- No teen or college age groups are permitted even if chaperoned by adults.
- Rental to individuals under the age of 24 is not permitted.
- We reserve the right to require official identification showing picture and date of birth.
- Overcrowding or misrepresentation is cause for immediate eviction and forfeiture of all monies paid.
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- Some vacation homes are available for 3 to 6 night stays. We do not have any one or two night rentals.
- Partial week or weekend reservations may be made no more than 7 days in advance of the arrival date during Peak, On, and Mid seasons and no more than 14 days in advance during Off seasons. Click here to view our season dates calendar.
- Partial week rental rates are not pro-rations of weekly rates but are based on separately established nightly rates.
- Easter, Memorial Day, Labor Day, and Thanksgiving partial week rates are based upon On season nightly rates.
- Topsail Realty must immediately receive the completed Vacation Rental Agreement and full payment via VISA or MasterCard credit card. Additional payment requirements will be addressed when the reservation is made. back to top
Most of our property owners do not allow smoking in their vacation homes; others do not allow smoking anywhere in the house or outside on the property. These homes are designated in our vacation home descriptions. Any tenant violating the owner’s no smoking rule may cause all tenants to be evicted with forfeiture of all monies paid. Smoking includes all kinds of inhaled lighted material, including cigarettes, cigars, pipes, etc. back to top
Fireplaces advertised in vacation home descriptions are not available for use from May through September. Unadvertised fireplaces, even if shown in photos, are not available for tenant use at any time. back to top
Our strong prevailing winds make grilling anywhere at our vacation homes and duplexes a dangerous proposition. Some of our property owners have chosen to not allow grilling on their property. Where grilling is permitted, it is strongly recommended that grilling be done as far from the building as possible. Under no circumstances is grilling permitted on wooden decks and boardwalks or underneath buildings. Eviction without refund may result if grilling regulations and restrictions are violated. Tenants will be held financially and legally accountable for problems created by violation of our grilling regulations and restrictions. Homes allowing grilling do not provide grills unless specifically stated in the descriptions for the properties. If a grill is provided, the tenant is responsible for cleaning. back to top
- If you are staying on Topsail Island when there is an approaching hurricane, you should call the local Town Hall or Police Department for information regarding mandatory evacuation plans:
- If there is a mandatory evacuation, tenants must promptly comply with the evacuation order and take all their possessions (including all food) with them since re-entry cannot be guaranteed.
- Topsail Realty does not offers refunds in the event of a hurricane evacuation or other events covered by CSA Vacation Rental Insurance. We highly recommend purchase of CSA Vacation Rental Insurance to protect your vacation investment. back to top
To make sure you have a relaxing, worry-free vacation Topsail Realty offers CSA Vacation Rental Insurance to cover numerous events including illness, injury, or death of tenant or a family member; hurricanes; and other defined perils. CSA Vacation Rental Insurance charges are shown on the Vacation Rental Agreement. We highly recommend purchase of the insurance so you may be financially reimbursed in the case of a covered event. A flier describing this insurance will be mailed with every Vacation Rental Agreement. For more information call CSA at (866) 999-4018. Refer to "Plan Code 330CSA ".
If you choose not to purchase the insurance prior to making your final payment, which is due no later than 30 days prior to your arrival, no refunds will be given for events that would have been covered by the insurance, including hurricane evacuations. Insurance payments are non-refundable. back to top
All homes have telephones available for local calls only unless otherwise specified in the home's description. The vacation home's telephone number will be printed on the Vacation Rental Agreement. No toll calls, direct dialed long-distance calls, directory assistance calls, or incoming collect calls are permitted. You will need to use your cell phone to make these calls.
Some vacation homes provide wired and/or wireless high speed internet access for tenants. Wired high speed internet access will require the use of an Ethernet cable. Wireless high speed internet access may require the use of a wireless notebook card. These items are not provided. Tenants will need to bring these items.
Mail may be sent to you c/o General Delivery, Topsail Beach, NC 28445-6887 and must be picked up at the Topsail Beach Post Office located at 714 S. Anderson Blvd.
If you are planning to send or receive faxes during your stay, please call our office and we will give you locations and numbers of fax machines available to the public. back to top
- bed linens (sheets & pillowcases)
- blankets (especially during spring and fall)
- bath towels
- kitchen towels
- baby items (pack-n-play, high chair, baby gate, etc.)
- beach items (beach towels, beach chairs, sunscreen, beach toys, boogie boards, etc.)
- iron & ironing board
- paper products (toilet paper, paper towels, napkins, etc.)
- kitchen items (aluminum and plastic wraps, cleaning supplies, plastic garbage bags, liquid dishwasher soap, food and condiments)
- personal toiletries (shampoo, conditioner, bath soap, etc.)
- laundry detergent
- flashlights
- battery operated radio
- Ethernet cable and/or wireless notebook card (for homes that advertise high speed internet for tenant use)
If you would like to rent linens, towels, baby items, or beach items please contact Topsail Sunsational Rentals or Me and Mom Rentals.
All vacation homes are set up for simple housekeeping and cooking. Each vacation home is furnished according to the owner’s taste. Vacation homes vary in amenities, décor, furnishings, etc. Amenities shown in photos are not available for tenant use unless specifically stated in the home's description. All vacation homes provide bedspreads, pillows, a vacuum cleaner, broom, mop, coffee maker, toaster or toaster oven, microwave, and other kitchen items for simple meal preparation and serving. If you are planning special meals, you should bring the necessary preparation equipment such as a food processor, blender, special or extra large pots and pans, chef’s knives, etc. with you. Beach chairs are usually not provided. Our office does not have linens or other items for rent. back to top
Emergency and after hours phone numbers: For emergencies call 911. For non-emergencies that can’t wait until our office opens at 9:00 AM, our after hours number is posted beside our office front door. The number may change depending on which employee is covering after hours calls.
Fireworks, firearms, or bonfires are not permitted in accordance with local and state laws.
Town zoning ordinances in Topsail Beach and Surf City restrict the hook-up of any camper, bus, van, or motor home to any vacation home.
Sand dunes: Please use the designated beach access walkways and do not walk or play on the dunes. The sea oats and beach grass help prevent beach erosion. Please do not pick or destroy them. Please don’t litter the beach with trash or cigarette butts — leave only your footprints behind.
Parking space is limited at most vacation homes. Please ask our reservationist about available space for cars and boat trailers. Parking off driveways may damage septic systems.
Maintenance: All equipment in the house should be in proper working order. Promptly give our office written notification of any equipment problems. Every effort will be made to correct the problem. However, no refund or rate adjustment will be made for mechanical failure.
Inspections and repairs: It may be necessary for Topsail Realty staff or representatives including law enforcement officers to enter vacation homes for inspections or to make repairs.
Items left in vacation homes by the tenants: We are not responsible for articles left in vacation homes or theft of any kind. If you request that we attempt to locate and mail any forgotten articles to you, you will be charged packing and mailing charges plus a $25.00 service charge. Unclaimed items will be donated to charity or discarded at the end of each month.
House for sale: Occasionally a vacation home may be on the market for sale. Owners reserve the right to have their property shown to qualified buyers. Every effort will be made to schedule the showing at a convenient time and not interrupt your vacation.
Tenants’ responsibilities: Tenants are responsible for abiding by all rules, regulations, and instructions provided to Tenants, posted in vacation homes, in the N.C. Vacation Rental Act, the Vacation Rental Agreement, on our website, and in the current rental brochure. Any exceptions to the above mentioned rules, regulations, and instructions must be approved in writing in advance by the President of Topsail Realty, Inc
Statement of responsibility: Topsail Realty is not responsible for circumstances beyond our control, not limited to but including inclement weather, utility failure, disturbances on nearby property, construction noise or debris, or acts of nature.
Disclosure: In accordance with the National Association of Realtors Standards of Practice and Code of Ethics, it is hereby disclosed that Topsail Realty, Inc. has a contractual relationship with the Owners represented in Topsail Realty’s advertising. This contractual relationship employs us to act as the Agent of the Owners and treat all parties (Tenants and Owners) honestly, fairly, and in good faith.
Errors and omissions: Every effort is made to ensure that all information and photographs in Topsail Realty’s advertising are accurate and complete. However, Topsail Realty cannot be held responsible for possible typographical errors; omissions; price changes; changes in taxes; or changes made by vacation home owners in furnishings, equipment, or bed arrangements. Vacation homes are privately owned and changes may be made to homes or their contents. Topsail Realty reserves the right to correct any errors.
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