Check In
- Check-in is at our office and begins at 4:00 PM.
- Vacation homes are not available for check-in earlier than 4:00 PM on the scheduled arrival date.
- No one may go the property before the Tenant completes check-in at our office. Please plan accordingly.
- Maintenance of premises may require check-in to be delayed until after 4:00 PM.
- Please do not purchase perishable groceries until after check-in is completed.
- Tenants must provide advance written notice to Topsail Realty if anyone is authorized (authorized person must be over age 24) to check in for them.
- At check-in the Tenant will receive two sets of keys and directions to the vacation home.
- Please make sure everyone in your group understands these policies.
- If you have to check in after our office closes, please let us know in advance so we can (if possible) make special arrangements for you. Reservations that have not been paid in full may not check in after hours.
- Please inspect your vacation home carefully when you arrive. Problems, including damages or inadequate cleaning, must be reported in writing to Topsail Realty no later than 2:00 PM the day after you check-in.
Check Out
- Check-out is no later than 10:00 AM on your departure date.
- Tenants are responsible for completing all items on the Check-out Instructions in the Guest Services Directory at each vacation home prior to checking out.
- Do not turn in the vacation home’s keys until all Check-Out Instructrions are completed,
all windows and doors are locked, and your group has completely vacated the premises.
- If you plan to leave before our office opens, please put all keys in the RETURNS slot to the left side of our front door.
- We are not responsible for items left in vacation homes, so please check closets, dresser drawers, etc. for personal belongings.
- Please let us know prior to check-out if you have any questions.
- There may be additional charges for failure to follow Check-out Instructions, abuse of premises, or the need for more than basic departure cleaning.
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