Making Reservation Requests | Check In/Check Out

Check In

Check-in is at our office and begins at 4:00 PM. In order to allow time for cleaning, vacation homes are not available for check-in earlier than 4:00 PM on the scheduled arrival date. Please plan your trip accordingly. Please do not purchase perishable groceries until after check-in. We may need extra time after 4:00 PM for extra cleaning or maintenance. At check-in you will receive two sets of keys and directions to your vacation home. If you or any members of your group go to the property before checking in at our office, your check-in may be delayed. Inspection staff and departure cleaning companies do not go to a vacation home if there are people or cars at the house. The house must be cleaned before your family can check in. Please make sure everyone in your group understands these policies. Tenants must provide advance written notice to Topsail Realty if anyone is authorized (authorized person must be over age 24) to check in for them. Please inspect your vacation home carefully when you arrive. Problems, including damages or inadequate cleaning must be reported in writing to Topsail Realty no later than 2:30 PM the day after you check-in. If you have to check in after our office closes, please let us know in advance so we can (if possible) make special arrangements for you. 

Check Out

Check-out is no later than 10:30 AM on your departure date. If you plan to leave before our office opens, please leave the keys in the locked key box next to our front door. We are not responsible for items left in vacation homes, so please check closets, dresser drawers, etc. for personal belongings. Basic departure cleaning is included with all rentals. Tenants are responsible for completing all items on the Check-out Instructions posted in each vacation home prior to checking out. Please let us know prior to check-out if you have any questions. Do not turn in the vacation home’s keys until all windows and doors are locked and your group has completely vacated the premises. There may be additional charges for failure to follow Check-out Instructions, abuse of premises, or the need for more than basic departure cleaning.