Pleasing your guests and offering more than the competition doesn’t take a whole lot of time or money. Far too many companies only focus on the bottom line. The personal touch makes a big impression on guests. Moving the personal touch up the priority list and making more of an effort to make sure their every stay is a great one, will set you ahead of the pack.
Here are some tips on how you can help your guests have a thrilling time with you and have them coming back for years to come.
1. Try to Think Like a Guest
If you were going to stay in your house, what type of experience would you want? What amenities would matter most? What information could you provide about the local area to make a guest’s stay easier? How close is the nearest grocery store?
2. Don’t Make Your Guests Guess
Don’t assume that the guest knows everything they want to do, where they want to eat, or how to get a hold of you, etc. Providing this information in printed form is a great idea. It’s also a good idea to have all of the contact information they might need accessible in case of an emergency.
3. Add a Personal Touch
One of the easiest things you can do to make a positive difference is to add a personal touch to your vacation rental. Leave a handwritten note for your guests, thanking them for their stay. Another idea is to leave them some fresh flowers, wine or a box of chocolates. It doesn’t take much money or time to make a big difference!
4. Stay Connected
Keep in touch with your guests afterwards and make sure that they know about events and attractions in your area. In this age of social media it’s easier than ever to stay in touch. Reward your previous guest’s loyalty with discounts, extras, and special deals or savings.
The most important aspect of any business is to put your customer first. Proactively anticipate their needs and do whatever you can to let them know they are a priority. Everyone likes to feel like they’re important, so if you treat your guests like royalty, they will return again and again.