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Check In & Check Out

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Check-In

  • Check-in begins at 4:00 PM. Instructions will be provided for each tenant prior to arrival day.
  • Vacation homes are not available for check-in earlier than 4:00 PM on the check-in date (no exceptions) unless otherwise specified.
  • Please do not go to the property before check-in.
  • Maintenance of premises may require check-in to be delayed until after 4:00 PM.
  • Please do not purchase perishable groceries until after check-in.
  • Tenant staying with Topsail Realty for the first time in his/her name, tenant staying in a home that does not provide keyless entry, and tenant who must adjust reservation information or pay additional monies must check in at our office. Advance written notice to Topsail Realty may be provided if anyone other than the tenant is authorized to check in on his/her behalf. This individual must be at least 24 years of age. Photo ID showing date of birth is required to complete check-in.
  • Returning tenants who do not have to check-in at our office will be provided with check-in instructions via email prior to arrival.
  • The tenant is responsible for making sure group abides by our policies.
  • If you will arrive after our office closes, please let us know in advance so we can, if possible, make after hours arrival arrangements for you. Reservations with payments due (including but not limited to pet rent) may not check in after hours.
  • Please inspect your vacation home carefully when you arrive. Problems, including damages or inadequate cleaning, should be reported to Topsail Realty by 2:00 PM the day after you check in by calling 910-328-5241 and pressing option 3.

Check-Out

  • Check-out is by no later than 10:00 AM on your check-out date (no exceptions).
  • Tenants are responsible for completing all items on the Check-Out Instructions in the Guest Services Directory at each vacation home prior to checking out.
  • Do not enter your closing code at the keyless entry or turn in the vacation home’s keys until all Check-Out Instructions are completed, all windows and doors are locked, and your group has completely vacated the premises.
  • Tenancy ends when your closing code has been entered at the keyless entry, keys are returned to our office, or at 10:00 AM on your check-out date, whichever is earliest.
  • If you plan to leave before our office opens, please be sure to enter your keyless entry closing code prior to departing. Return all keys to our office.
  • We are not responsible for items left in vacation homes, so please check closets, dresser drawers, etc. for personal belongings.
  • Please let us know prior to check-out if you have any questions.
  • There may be additional charges for failure to follow Check-Out Instructions, abuse of premises, or the need for more than basic departure cleaning.
  • The tenant is responsible for making sure group abides by these policies.

 

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Founded on Topsail Island in 1974, Topsail Realty Vacations has earned an impeccable reputation on an unwavering commitment to our Clients, Guests, Employees, and the Topsail Island community. Our singular focus has been protecting our client's hard earned real estate assets, while maximizing their income and occupancy potential. We offer a true turnkey, end to end solution that gives you peace of mind knowing your home is being cared for and marketed by local professionals. Today, we are continuing that tradition as a sophisticated full-service vacation rental management and marketing firm utilizing high-tech tools, modern online marketing, and an experienced, professional staff to help improve our Client’s bottom lines, and protect their real estate investments. We pride ourselves on our long-term approach to client relationships and shared goals. Your success is our success.

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